Solar House Alpine Way

Beckton, London, E6 6LA

+44 20 8507 2177

Sales Department

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08:00 AM - 06:00 PM

Monday - Friday

Terms & Conditions

These Terms & Conditions of contract apply to any bookings, course or event offered by Ion Man Ltd. No alterations can be made to these Terms & Conditions without prior written consent from Ion Man Ltd. These Terms & Conditions of contract shall be interpreted in accordance with English Law and the parties agree to submit to the jurisdiction of the country in which the courses/events are held. These Terms & Conditions of contract are confirmed as accepted by the Client once the Client has completed and signed this document OR a Course Booking Form. Use of profanity, verbal threats or any act of violence will NOT be tolerated.

Course Bookings and Certification
When booking courses or events, Client purchase order numbers must be quoted on the Ion Man Ltd Course Booking Form or a Client Order Form must be submitted at the time of booking. For all Track Safety Courses, the Course Booking Form must be signed by your (Sponsor) Company Sentinel Administrator. Please note we are not liable for any lost certificates/documents due to the postal service. Additional charges may apply to re-order certificates/documents.

Cancellation and Transfer of Bookings
Where clients cancel courses with less than 14 days’ notice, the course fee is payable in full. For bookings made within 14 days from the course start date there will be no eligibility for a refund; once you have been allocated onto a course you will also not be eligible for a refund. Substitution of a nominated delegate can be made free of charge up to 48 hours prior to the event-taking place. We will endeavour to run all advertised and programmed events, however due to unforeseen circumstances it may be necessary to reschedule or cancel a particular event. In such cases we will re book the candidate onto a course at another suitable date without any excess payment.

The client shall indemnify and hold harmless Ion Man Ltd for any claim resulting from injury to persons and damage to third party property except as a direct result of the negligence of Ion Man Ltd or its employees. Ion Man Ltd shall not be liable for any financial, economic or consequential losses of any kind that may be incurred by the client either directly or indirectly in the performance of the contract.

For account clients, payment for courses/events must be made within 28 days of the date of an invoice. If we cannot obtain credit clearance for a customer, course fees will be payable in advance. All fees are exclusive of VAT. Individuals funding for the courses for them self’s will need to clear payment before any training course commences. Details on how to make payments can be gained by contacting Ion Man Ltd on the number provided on our website.

Railway Courses
Please note for Railway Courses: Delegate places are not confirmed and Joining Instructions will not be issued until we have received the completed signed booking form from the sponsor with purchase order details or credit/debit card payment have been taken. Please allow 48 hours for bookings to be processed. Our booking system works on a first come first served basis; we do not reserve or hold places.

PTS Medical Requirements & E-learning
It is a course requirement that all delegates meet the minimum Network Rail medical fitness standard laid down in NR/L2/OHS/00124 (Competence Specific Medical Fitness Requirements) and alcohol and drug screening as required in specification GE/RT8070 Issue 2 (Testing Railway Safety Critical Workers for Drugs & Alcohol). The client must provide Ion Man Ltd with evidence of this prior to the course in the form of the original medical certificate or a copy endorsed in ink as a ‘true copy’ by the employer. This applies only to PTS Initial training. It is a course requirement that all delegates have completed the necessary E-learning module prior to attending any rail course.

We reserve the right to refuse admission of the delegate onto the course or to allow the delegate to complete the course if delegates fail to complete the E-learning module. In such cases, the full course fee remains payable.

Medical Requirements – All courses undertaken
It is a course requirement that all delegates meet the minimum Network Rail medical fitness standard in NR/L2/OHS/00124 (Competence Specific Medical Fitness Requirements and alcohol and drug screening to GE/RT8070 Issue 2 (Drugs and Alcohol) must be met prior to the course. Please note that a Network Rail approved provider must perform medical examinations. If you require a Medical and D&A test, please contact our office.

Personal Identification
Delegates attending any of our courses must produce photo ID in the form of Passport, international ID card, or a UK Driving Licence, two proof of address, proof of national insurance number and two passport sized photos.

Late/missed sessions and Course Allocation
We reserve the right to refuse admission of the delegate onto the course or to allow the delegate to complete the course, if a delegate arrives late for a course/event or is absent from any course/event session. In such cases, the full course fee remains payable. Should you fail to attend on time on your allocated course date, you will not be permitted onto the course and full fee will be applied.

Use of recordings or cameras during exams and training are not authorised. If you are found in possession of any recordings/pictures once inside the centre you are breaching our terms of business and will be deemed liable for prosecution. Any recordings or pictures taken will be deemed as property of Ion Man Ltd.

CCTV Surveillance
For your personal safety and security, video linked security cameras maintain constant recorded surveillance of the premises. Video evidence can be used in a court of law. All activities are recorded to aid in the prosecution of any crime committed against the facility.

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